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Terms & Conditions

The following terms and conditions govern your use of this Site and the purchase of products by you through this Site. By using this Site, placing an order with us, you are indicating your acceptance of the following terms and conditions (the “Terms and Conditions”). The Terms and Conditions shall supplement any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us. We reserve the right to make changes to this Site and these Terms and Conditions at any time.

Order Acceptance Policy

Shanfoodsl.ca reserves the right to deny and cancel orders anytime after placement, for any reason, at our sole discretion. You will be notified by email, to the email address given during checkout of the decision made by shan foods to cancel your order. Should your order be cancelled, Shan foods will not be obligated to fulfill/ship your order. After cancellation has taken place, Shan foods will return all monies exchanged, back to the original payment method used during checkout.
Orders may be denied and cancelled in whole, or in part by Shan foods for any the following reasons (though not limited to):

  • Limited product quantities available to fulfill your order
  • Inaccuracies or errors related to product within your order
  • Suspected intent to resell
  • Shipping to any of following locations: warehouses, freight forwarding businesses, hotels/motels
  • Product Recalls, affecting an item within your order
  • Issues determined by Shan Foods’s fraud prevention department

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of the order or our offer to sell. We may require, at our option, that any order placed over certain dollar amounts receive our pre-approval. We also may require additional verification or information before accepting any order.

Restrictions on Use of Materials

Shan foods owns and operates the Site. “Shanfoods.ca”, the Shan foods logo, and our motto are copyrights shan foods Inc. Shan Foods’s trade-marks may not be used without Shan Foods express authorization and, without limiting the generality of the foregoing, Shan Foods’s trade-marks may not be used in connection with any products or services which are not Shan foods’s or authorized by Shan foods, or in any manner that is likely cause confusion among customers or potential customers of shan foods, or in any manner that disparages or discredits Shan foods.
All material contained on the Site including the content, site design, text, graphics, and the selection and arrangement thereof are the copyright of Shan foods (unless otherwise expressly stated). No material from the Site or any website owned, operated, licensed, or controlled by Shan foods may be copied, reproduced, republished, framed, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. You may not display or provide for display pages from this Site in a frame. If you wish to link to this Site, please contact us to obtain our written approval. Failure to obtain such approval in advance is a violation of this agreement and an infringement of Shan foods’s copyright and other proprietary rights, and is expressly prohibited. Modification of the materials or use of the materials for any other purpose than those described above is a violation of Shan foods’s copyright and other proprietary rights, and is also strictly prohibited.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.

Product Availability

We cannot guarantee product availability and products, nonetheless, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.

Shipping and Delivery

Shipment of all products ordered via the Online Store is done everyday after at agreed times with Shipping companies , except Week-Ends and Holidays Shanfoods on line store uses various courier companies and. Shan Foods is not responsible for any shipping problems and shall not be held liable for any “reasonable” delay beyond our advertised delivery time-frames. Shipment by Ground Courier can take up to 6 business days for delivery or Express Courier can take up to 3 business days for delivery. Shipping timeframes are once the order has been processed. Due to high demand, order processing can take 2 to 3 business days.
The on-time delivery guarantee does not apply to shipments that are delayed due to causes beyond shanfoods or its shipping partners’s control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment, delays caused by the consignee, acts of God, public authorities acting with actual or apparent authority on the premises, acts or omissions of Customs or similar authorities, riots, circumstances arising before, during, or after a strike or other labor disputes, civil commotions, disruptions in the air or ground transportation network (such as weather phenomena), and natural disasters.

Payment

Payment of all items purchased via the Online store is credit card only. Credit cards accepted are VISA, Mastercard and American Express. All products selected in the Canada Online store will be charged in Canadian Dollars. Taxes on non food items may be charged based on the shipping address. We do not accept payment by Check or Money order. For credit card payments, such payment is subject to the approval of the financial institution issuing the credit card and we shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason

REVIEWS

Shan Foods does not support the comments or opinions of reviewers and assumes no responsibility or liability for any content posted by you or any third party. Shan Foods reviews are moderated for appropriateness. Visitors may post reviews and comments so long as the content does not violate the Product Review Guidelines. Shan Foods reserves the right (but not the obligation) to remove or edit reviews, and regularly reviews posted content. If you do post a review, you grant Shan Foods a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such contest throughout the world in any media. You grant Shan Foods the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Shan Foods for all claims resulting from content you supply. Shan Foods reserves the right not to post any review at our sole discretion.

Return Policy

Shan Foods boards purchased via the on line store can be returned to Shan Foods within 30 days of the order, for a full refund of the purchase, minus all shipping costs. If the product purchased from Shanfoods.ca Online Store received is DOA (Dead on Arrival)*, a replacement would be sent. Shanfoods.a Online Store policy notes replacement for a DOA product is subject to availability.
Contact the office for return merchandise approval (RMA)
If Shan foods Foods does not receive your product within 10 business days from the date the refund RMA number was given, we will not be able to process your refund request.)

How to Contact Us

If you have any comments or questions, please do not hesitate to contact us via telephone at +1-xxx-xxx-xxxx or Contact us Online.

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